Privacy Policy

LaDouceur Enterprise LLC respects your privacy and is committed to responsibly handling the personal information you provide through our website, contact forms, service requests, communications, and property-related services.

This Privacy Policy explains the information we collect, how we use it, when it may be disclosed, and the choices available to you.

1. Information We Collect

We may collect personal information that you voluntarily provide, including:

• First and last name

• Email address

• Telephone number

• Mailing or property address

• Property type

• Requested services

• Preferred scheduling information

• Property-access instructions

• Project descriptions

• Photographs or documents you submit

• Estimate, invoice, payment, and transaction information

• Communication preferences

• SMS and email consent records

• Records of your communications with us

Please do not submit highly sensitive information through a general website form unless we specifically request it through an appropriate and secure method.

2. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, including:

• Internet Protocol address

• Browser type

• Device type

• Operating system

• Pages visited

• Date and time of access

• Referring website

• General geographic area

• Website interactions

• Cookie and analytics information

We may use this information to operate and improve our website, analyze website usage, prevent misuse, and maintain security.

3. How We Use Your Information

We may use personal information to:

• Respond to inquiries and service requests

• Review property or project requirements

• Schedule appointments, inspections, estimates, and services

• Prepare proposals, estimates, and scopes of work

• Coordinate property access

• Perform requested services

• Provide project and scheduling updates

• Process payments

• Send invoices, receipts, and requested documents

• Maintain service, compliance, and consent records

• Improve our website and customer service

• Prevent fraudulent, unauthorized, or unlawful activity

• Enforce agreements

• Comply with applicable legal obligations

• Send marketing communications when appropriate consent has been provided

4. Text Messaging and SMS Privacy

LaDouceur Enterprise LLC may send informational, service-related, and promotional text messages when the appropriate consent has been provided.

Non-marketing messages

Non-marketing text messages may include:

• Responses to inquiries

• Appointment confirmations

• Scheduling and rescheduling notices

• Estimate updates

• Property-access coordination

• Service reminders

• Project-status updates

• Invoice and payment notices

• Requested customer-support communications

Marketing messages

When you separately consent to marketing text messages, communications may include:

• Service promotions

• Seasonal property-maintenance reminders

• Special offers

• New-service announcements

• Company updates

• Other promotional communications from LaDouceur Enterprise LLC

Message frequency may vary. Message and data rates may apply.

You may opt out at any time by replying STOP. For assistance, reply HELP, call +1 (888) 996-7307, or email info@ladouceurenterprise.com.

Consent to receive marketing text messages is not a condition of purchasing any goods or services.

SMS information-sharing statement

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. All categories of information-sharing described in this Privacy Policy exclude text-messaging originator opt-in data and consent. Text-messaging opt-in data and consent will not be shared with any third parties for their own marketing or promotional purposes.

We may use telecommunications, customer-management, and technology providers solely to operate and deliver our messaging services. These providers may process information only as necessary to provide services on our behalf.

We do not sell or rent telephone numbers or SMS consent records.

5. Email Communications

We may use your email address to send:

• Responses to inquiries

• Appointment information

• Estimates and proposals

• Project communications

• Invoices and receipts

• Requested information

• Service announcements

• Promotional communications when permitted

You may unsubscribe from promotional emails through the unsubscribe link in the message or by contacting us.

Unsubscribing from promotional emails may not stop necessary transactional or service-related communications.

6. Cookies and Similar Technologies

Our website may use cookies, analytics services, pixels, and similar technologies to:

• Operate website features

• Remember visitor preferences

• Analyze website traffic

• Measure website performance

• Understand visitor interactions

• Improve our services

• Protect the website from fraud and misuse

You may block or delete cookies through your browser settings. Disabling certain cookies may affect website functionality.

7. How We May Disclose Information

We may disclose limited personal information to service providers that support our operations, including:

• Website hosting providers

• Customer relationship management providers

• Scheduling and form platforms

• Email and text-message providers

• Payment processors

• Cloud-storage and security providers

• Contractors and subcontractors assigned to an authorized project

• Accounting, insurance, legal, and professional advisers

These parties may use information only as necessary to provide services on our behalf or as otherwise permitted by law.

We may also disclose information:

• When required by law, subpoena, court order, or government request

• To investigate fraud, misuse, or unlawful activity

• To protect the safety, rights, or property of our company, customers, employees, contractors, or others

• To enforce contracts or collect amounts owed

• In connection with a merger, acquisition, restructuring, financing, or sale of business assets

8. Sale of Personal Information

LaDouceur Enterprise LLC does not sell or rent personal information to third parties for their independent marketing purposes.

We do not sell or rent telephone numbers, SMS consent records, or email addresses.

9. Payment Information

Payments may be processed by third-party payment processors.

We may receive information such as the payment amount, date, and payment status, but we may not directly receive or store complete payment-card or banking information.

Payment providers process information according to their own privacy policies and security practices.

10. Property Photographs and Project Information

We may collect or create photographs, videos, measurements, inspection notes, service records, and other documentation relating to a property.

This information may be used to:

• Evaluate requested work

• Prepare estimates

• Document property conditions

• Verify work completion

• Communicate with authorized customers or project representatives

• Address claims, disputes, insurance matters, or safety concerns

• Maintain business records

We will not knowingly use identifiable property photographs for public marketing without authorization or another lawful basis.

11. Data Retention

We retain personal information for as long as reasonably necessary to:

• Fulfill service requests

• Maintain project and transaction records

• Document communication consent

• Comply with contractual, tax, accounting, insurance, and legal requirements

• Resolve disputes

• Enforce agreements

• Protect our business

Retention periods may vary depending on the type of information and why it was collected.

12. Data Security

We use reasonable administrative, organizational, and technical safeguards intended to protect personal information.

However, no website, database, electronic communication, or storage system can be guaranteed to be completely secure.

13. Your Privacy Choices

Depending on applicable law, you may request that we:

• Confirm whether we maintain personal information about you

• Provide access to certain personal information

• Correct inaccurate information

• Delete eligible information

• Stop sending promotional communications

• Explain certain uses or disclosures of information

We may retain information when required for contractual, legal, security, payment, insurance, or recordkeeping purposes.

Submit privacy requests to info@ladouceurenterprise.com. We may need to verify your identity before completing a request.

14. Children’s Privacy

Our website and property services are not directed to children under the age of 13.

We do not knowingly collect personal information directly from children under 13. A parent or legal guardian who believes a child has submitted information may contact us to request its review or deletion.

15. Third-Party Websites

Our website may include links to third-party websites or services.

LaDouceur Enterprise LLC does not control and is not responsible for the content, security, availability, or privacy practices of third-party websites. Review their policies before providing personal information.

16. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

The revised policy will be posted on this page with an updated effective date. Continued use of the website after an update constitutes acknowledgment of the revised policy.

17. Contact Us

Questions or requests regarding this Privacy Policy may be directed to:

LaDouceur Enterprise LLC
610 Old York Road, Suite 400
Jenkintown, PA 19046

Phone: +1 (888) 996-7307
Email: info@ladouceurenterprise.com